OrOnTransactional, not informational
Status lookups, address changes, delivery rescheduling, claims, refunds and cancellations, executed, confirmed and logged during the call.
Support Agents
Resolved, not deflected
Most support automation moves the problem rather than solving it. OrOn's support agent works inside your systems: it looks up the order, reschedules the delivery, files the claim and confirms the change, and only escalates the calls that genuinely need a person.
85%Auto-resolved
24/7Availability
0Queue time
32+Languages
What it does
Actions inside your systems,
not scripted apologies
A support agent that can only read a knowledge base is a worse FAQ. The value appears when the agent has write access to the systems that hold the answer.
No queue, no hold music
Every call answered on the first ring at any volume. Peak-hour spikes and seasonal surges do not need headcount planning.
Handles messy real calls
Callers interrupt, backtrack, give a wrong reference number and change the subject. The agent recovers and keeps the thread.
Escalation with full context
When a human is needed, the transfer carries identity, history and everything already said, so the customer never repeats themselves.
Contact-driver analytics
You see which reasons drive volume, which are fully automatable and where the product is generating avoidable calls.
Multilingual by default
One agent, every language you serve, without hiring a separate team per market.
How it works
How a call actually resolves
The agent is measured on resolution, not on containment.
Identify
Caller verified against your records by phone number, reference or knowledge-based check.
Understand
Free-speech intent recognition, no menus, no 'press one for billing'.
Act
The agent reads and writes your WMS, CRM, ticketing or billing system to complete the task.
Confirm & close
Outcome confirmed verbally, written confirmation sent, ticket updated and closed.
- Reads and writes your systems live during the call
- Configurable escalation triggers, including caller frustration
- Handles voicemail, callbacks and outbound follow-up
- Full transcript and recording attached to every ticket
- Deploys on-premise for regulated industries
- Peak-load capacity without additional headcount
Transactional support categories, status, scheduling, simple account changes, resolve end to end. Complex complaints, disputes and anything emotionally charged should escalate, and we design them to.
Escalation triggers are explicit: low confidence, a category you have marked human-only, repeated failure to resolve, detected frustration, or the caller simply asking for a person. Escalation is treated as a successful outcome, not a failure.
Yes. SIP, Twilio, Genesys, Avaya, Five9 and similar. The agent sits as another endpoint on your existing stack, no rip-and-replace of the contact centre.
Capacity is elastic. A ten-times spike on a promotion day or a service outage is answered at the same speed as a quiet Tuesday, which is precisely when queue-based staffing fails.
Yes, proactive delivery notifications, appointment reminders, failed-payment follow-ups and post-resolution satisfaction checks all run on the same agent.
Contact
Find your automatable volume
Tell us the use case and the volume. We come back within one business day with a scoped pilot, a timeline and a number.
Contact Us