OrOnCharacters with real resistance
The agent plays the difficult persona properly, interrupting, objecting, going off-script, because practice against a compliant partner teaches nothing.
L&D Agents
Practise the hard call
a hundred times
Role-play is the training method that works and the one nobody has capacity to run. OrOn gives every employee an unlimited, caller practice partner that plays the angry customer, the sceptical buyer or the regulator, and scores the conversation the moment it ends.
UnlimitedPractice repetitions
32+Languages
InstantScored feedback
AnyScenario you define
What it does
Repetition without
burning a manager's day
Skill comes from repetition under pressure. The constraint has always been that someone senior has to sit on the other side of the desk. That constraint is now removed.
Scored against your rubric
Discovery quality, objection handling, compliance language, tone and pacing, measured every run, trending over time per person and per team.
Feedback in seconds
The learner hears what went well and what to change immediately after hanging up, while the conversation is still fresh.
Every language your teams work in
Train the Gulf-market team in Khaleeji Arabic and the Paris team in French, against the same scenario and the same scoring.
Compliance scripts, enforced
Mandatory disclosures, regulated phrasing and prohibited claims are checked on every run, before the rep says them to a real customer.
LMS-connected
Assignments, completions and scores flow into your existing LMS or HR system without manual tracking.
How it works
From scenario to measurable skill
Managers stop being the bottleneck and start reading the data.
Author the scenario
You define the persona, situation, difficulty level and success criteria, or start from our templates.
Learners practise
On demand, from any phone, as many times as they want. No scheduling, no observer effect.
Score & coach
Structured feedback against the rubric, with the transcript moments that drove each score.
Track improvement
Team dashboards show who is ready, who needs coaching, and which skill is weakest across the org.
- Scenario library for sales, service, collections and compliance
- Adjustable difficulty from cooperative to genuinely hostile
- Scores every run against your published rubric
- Practice sessions are private by default, learners can fail safely
- Works over a normal phone line, no app install required
- Exports to LMS, HRIS and BI tools
Realistic enough to be uncomfortable, which is the point. The agent interrupts, holds an objection across several turns, changes its mind and goes off-script the way a real customer does. Difficulty is a setting you control per scenario.
Yes, immediately after each run, with the specific transcript moments behind every score. Whether managers see individual scores or only team aggregates is a policy you configure.
Yes, and most customers do. You supply the persona, situation and scoring criteria; we can also build them from your top-performing real call recordings during the pilot.
Particularly well. Mandatory disclosures and prohibited claims are checked deterministically on every run, so you have evidence that a given employee delivered the required language correctly before going live.
Any LMS or HRIS with an API, SuccessFactors, Cornerstone, Workday Learning, Docebo and similar. Assignments in, completions and scores out.
Contact
Build your first scenario with us
Tell us the use case and the volume. We come back within one business day with a scoped pilot, a timeline and a number.
Contact Us